Front Desk Agent

Front Desk Agent
Location: Phoenix-Biltmore, AZ

Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Desk Agent for our Phoenix-Biltmore, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our clients. Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Perks at Serenity 

• Career Advancement Opportunity
• Competitive Wages 
• Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Employee Referral Program 

Responsibilities

• Update and verify customer information upon each visit.
• Help customers feel valued by creating rapport, remembering their names, their interests, and stories.
• Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
• Ensure positive customer experience by providing support and compassion.
• Rotate through other various office tasks throughout the day.

Qualifications

• High School Diploma/ GED.
• Excellent verbal and written communication, basic math skills.
• Proven ability to multitask in a fast-paced environment.
• 1+ year of full-time customer service experience, reception, or personal customer service industry.

About Serenity

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Job: Full-time (3 13-hour shift)

Office Hours: Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check upon hire.