Customer Service Representative

Customer Service Representative
Customer Care – Fort Worth, TX – Full Time 

Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you patient and love owning and solving problems? Are you dependable, courageous, full of empathy, and want a career path that is clearly defined and full of purpose? Then becoming a Customer Service Representative at Serenity could be a great fit.  
 
We are seeking professionals that want to be a beacon of hope for people who are suffering from mental health challenges. Your primary responsibility will be taking inbound calls and building trust and rapport with our patients while educating them on our life-saving alternative treatments.    
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.   

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment). 

Benefits   

• Accelerated healthcare career growth – rapid advancement opportunities     
• Insurance benefits (Medical, Dental, Vision) and 401K    
• 20 days off annually (10 PTO days and 10 Holidays)    
• Employee access to Serenity’s treatment options  
• Access to corporate onsite gym, game room and other amenities  
• Open to full or part time   

• Answering patient calls, emails, and questions 
• Completing new patient intakes to help our patients start their healing journey’s 
• Ensure compliance with HIPPA regulations and following standards & regulatory requirements 
• Solving problems and educate patients about TMS and Ketamine    
• Coordinate with clinics for patient care      
• Other relevant duties as needed 

• High School Diploma/ GED     
• Strong patient first mindset   
• Previous experience in customer service required   
• Excellent verbal and written communication, and basic math skills    
• Well-versed in de-escalation skills and ability to connect with individuals 
• Passionate about making a difference 

About   
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.