Serenity Healthcare
IT Support Specialist
Atlanta, GA - Full Time
Serenity Healthcare is hiring an IT Support Specialist ON SITE for our corporate office located in Atlanta, GA. (No relocation assistance is available.) This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most.
What You Will Do
Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today.
We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.
What You Will Do
- Respond in a timely manner to service issues and requests
- Provide technical support to users company-wide and be the first point of contact for errors
- Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners
- Repairing and replacing equipment, as necessary
- Monitor and maintain computer systems and networks, Microsoft 365, VoIP systems, etc.
- Organizing and scheduling upgrades and maintenance without deterring others from completing their work
- Identify and protect against security threats for devices and their network connections
- Investigate, research, and propose new services and products to solve business problems
- Available on call and occasionally work outside normal business hours
- Bachelor's degree preferred in Information Technology, Computer Science, or related field
- 2+ years of relevant professional experience in an IT environment
- Help Desk support experience
- Cloud-native Office, 365, Azure / Entra, and other Microsoft services
- Voice Over IP Telephony experience
- A+, Cloud+, Microsoft Certifications, or other industry certifications
- Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments
- A technical, logical problem solver, with a keen eye for detail
- Ability to prioritize conflicting priorities based on urgency and business needs.
- Excellent communication skills.
- Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally
- Take ownership of tasks with minimal direction and find optimal solutions for them
- The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
- Be confident enough to share your ideas, but humble enough to learn from others
- Learn, innovate, create, solve problems, share
Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today.
We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.
Benefits
Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!
