Serenity Healthcare

Client Care Specialist

Customer Care - Sandy Springs, GA - Full Time

PCC (Client Care Specialist)
Customer Care – Sandy Springs, GA – Full Time

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. We are seeking a Client Care Specialist for our Atlanta-Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But that’s just the beginning! This is an entry level role with opportunity to promote into leadership or other roles within a rapidly growing healthcare organization.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).

Benefits

Accelerated healthcare career growth – rapid advancement opportunities
Potential to move into other departments, including clinic-based positions
Insurance benefits (Medical, Dental, Vision) – 90% of premiums covered by Serenity Healthcare
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity’s treatment options
Access to corporate onsite gym, game room and other amenities
Open to full or part time – multiple shifts available

Responsibilities

Connecting with patients via phone
Help solve problems and educate patients about TMS and Ketamine
Coordinate with clinics for patient care
Other relevant duties as needed

Qualifications

High School Diploma/ GED
Strong customer service mindset
Previous experience in customer service required
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us