Call Center Supervisor

Call Center Supervisor

Location: Fort Worth, TX

Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.

*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

Key Responsibilities:

• Leverage data-driven insights to oversee intricate processes
• Manage performance metrics, policies, and procedures
• Identify opportunities to enhance customer service protocols
• Provide valuable coaching, constructive feedback, and conduct performance evaluations
• Foster a productive and achievement-oriented environment

Qualifications:

• At least 1 year of experience as a customer service supervisor (REQUIRED)
• Background in call center environment
• Proficient in identifying and measuring core competencies and performance metrics
• Passion for supporting individuals facing health challenges
• Ability to make sound decisions amidst competing priorities
• Exceptionally organized with acute attention to detail
• Driven and self-motivated
• Exceptional customer service, communication, problem-solving, and de-escalation skills

What We Offer:

• Medical, Dental, Vision Insurance
• Clear paths for growth and advancement
• Competitive compensation
• No cold calling or sales involved
• Generous PTO plus 10 major holidays off
• 401K retirement plan
• Employee Referral Program

About Serenity:

Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.