Patient Care Advocate
PCA (Patient Care Advocate)
Serenity is seeking a Provider Assistant for our Nocatee office. Our Patient Care Advocates are a team of people that own the initial communication to the Providers on behalf of our patients. You proactively give the provider and patient exceptional service as you gather essential information to direct their experience. In this role, we are looking for people who have the ability to be personable and demonstrate empathy while initiating delicate conversations regarding the patient's personal history.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Essential Job Functions
- Educate our patients on the treatment options Serenity provides.
- Gather, review, and verify all pertinent information in relation to the patient and their visit.
- Communicate directly with participating healthcare Providers regarding patient's care.
- Demonstrate compassionate support, attention, and assistance to patients.
- Assist Providers with any other relevant duties as needed.
Benefits
- Competitive Pay
- Paid Orientation
- Medical, Dental, Vision, Life Insurance
- Generous Paid Time Off
Qualifications
- High School Diploma or GED.
- At least 2+ year of full-time work experience
- Experience with confidently resolving common patient or customer concerns.
- Passion for helping others in a patient-centric culture.
- A quick learner comfortable in an innovative environment.
About
Serenity offers innovative treatments that have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. We bring passion for improving our patients’ lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
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